Business Continuity Plan

1. Introduction 

  • Purpose: To ensure continuous operation and minimize service disruptions of Infranomics’ GIS software and consultancy services. 
  • Scope: Covers all aspects of GIS software service delivery and consultancy operations. 

2. Business Overview 

  • Services: GIS software as a Service (SaaS) and consultancy. 
  • Key Operations: Software development, data management, customer support, consultancy services. 

3. Risk Assessment 

  • Potential Threats:
  • Cybersecurity attacks. 
  • Data breaches or loss. 
  • Hardware or software failures. 
  • Natural disasters impacting physical infrastructure. 
  • Pandemic or health crisis impacting staff availability. 

4. Risk Mitigation Strategies 

  • Cybersecurity: Implement robust cybersecurity protocols, regular security audits. 
  • Data Management: Regular backups, secure cloud storage solutions. 
  • Infrastructure: Redundant systems, regular maintenance of hardware. 
  • Staff Contingency: Remote working capabilities, cross-training for key roles. 

5. Emergency Response Plan 

  • Communication Plan: Designate a communication team and protocols for internal and external communication during disruptions. 
  • Response Team: Establish a crisis management team with clear roles and responsibilities. 

6. Business Recovery Plan 

  • Recovery Objectives: Define Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for key services. 
  • Priority Services: Identify and prioritize critical services such as client support and data access. 
  • Recovery Strategies: Develop strategies for quick recovery of critical services, such as switching to backup servers or cloud-based solutions. 

7. IT Disaster Recovery Plan 

  • Backup Solutions: Regular backups of software and client data. 
  • System Redundancy: Implement redundant systems to ensure continuous operation. 
  • Recovery Testing: Regularly test recovery procedures to ensure effectiveness. 

8. Employee Safety and Assistance 

  • Remote Working: Enable work-from-home capabilities for staff. 
  • Employee Support: Provide access to counselling and support services in case of emergencies. 

9. Supplier and Partner Coordination 

  • Dependency Analysis: Identify critical suppliers and partners. 
  • Coordination Plan: Develop coordination plans with key suppliers and partners for seamless service continuation. 

10. Training and Awareness 

  • Regular Drills: Conduct regular BCP drills and training sessions for employees. 
  • Awareness Programs: Regularly update staff on BCP procedures and their roles. 

11. Review and Update 

  • Regular Review: Periodically review and update the BCP based on changes in business operations or emerging risks. 
  • Feedback Mechanism: Implement a feedback mechanism for continuous improvement of the BCP. 

12. Documentation and Accessibility 

  • BCP Document: Ensure the BCP is documented and easily accessible to all relevant stakeholders. 
  • Version Control: Maintain version control for all updates to the BCP.